Shipping Questions
Where do we ship to?
We ship throughout the Continental U.S.— straight from our bakery to your doorstep! Not available in Alaska or Hawaii.
Can I pick up my order locally?
You better believe it! Come visit us at 931 N Broadway, White Plains, NY 10603! For pickup orders, please allow at least 24 hours’ notice so we can prepare your cookies fresh.
How are the cookies shipped?
All cookies are shipped via UPS which typically arrives within 2–3 business days once your order is baked and packed. Because shipping usually takes about 3 days, we recommend enjoying your cookies within 7 days of delivery for the best freshness!
How much does shipping cost?
Shipping is determined by the shipping address entered at checkout. Shipping typically ranges from $6.80-12.80.
When do the cookies ship?
We tend to ship Monday through Wednesday!
Orders placed between 12:00 PM Wednesday and 11:59 AM Monday will ship Monday evening.
Orders placed between 12:00 PM Monday and 11:59 AM Wednesday will ship Wednesday evening.
We typically follow this shipping schedule; however, occasional changes may occur. If you have a preferred delivery date, please reach out to us directly.
Do we offer expedited shipping?
Yes! If you need your cookies in a hurry, reach out to us at contact@justchippys.com and we’ll do our best to make it happen. Please note that additional shipping costs for rush orders, upon approval, will be billed to the customer.
Do we ship internationally?
Not yet — but we’re always working on expanding!
What if there is a shipping problem?
Once the cookies leave our hands and head off with UPS, they’re officially on their own little adventure. While we can’t control what happens in transit, we can promise we want you 100% happy. If anything goes wrong, please reach out to contact@justchippys.com— we’ll do our best to make it right.
Cookie Questions
What makes Just Chippy's Cookies so special?
Oh, we’ve been waiting for you to ask!
At Just Chippy’s, we bake small-batch cookies using clean, simple ingredients — the kind you’d actually find in your pantry. No preservatives, no shortcuts, just pure goodness you can trust.
Our cookie packs come in both large and mini sizes, ranging from 6 to 30 cookies, featuring our signature classics and rotating seasonal flavors that reflect what’s fresh and fun. Whether you’re snacking, celebrating, or gifting, there’s a Chippy’s box made just for you!
Experience the difference fresh and local makes in every bite. It’s Just a Darn Good Cookie — made with Darn Good Ingredients.
Are Just Chippy's Cookies made fresh to order?
Absolutely! No sitting around, no frozen dough, no funny business. Just freshly baked cookies heading straight from our oven to your doorstep.
What flavors are currently available?
Our cookie lineup rotates with the seasons and what’s fresh. Check our cookie page or contact us directly for the latest flavor drop—we promise it’s always delicious!
What’s the shelf life of the cookies?
Honestly? I’ve never had one last longer than a day. But if you manage it, our cookies are good for 7 days at room temperature after a 2–3 day delivery period (that’s up to 10 days total), or up to 2 weeks in the fridge.
Please note: cookies made with fresh fruit and jams may have a slightly shorter shelf life.
Can I reheat the cookies?
Yes! While our cookies are best enjoyed at room temperature, you’re welcome to warm them. Remove the cookie from the packaging and microwave our large cookies for 5–8 seconds. Mini cookies can warm up very quickly, 3-5 seconds. Some flavors may warm more quickly than others, so please monitor closely.
Can I refrigerate or freeze the cookies?
If you prefer a chilled cookie, they’ll stay good in the fridge for up to two weeks— though we can't promise the same fresh-baked magic when they first arrived.
To freeze, store in their plastic bag or airtight container and thaw on the counter for 4–6 hours.
How are the cookies packaged?
All cookies from online orders are individually packaged for freshness.
What are the size of Just Chippy's cookies?
Our Cookies weigh in at 3.3 oz each— big enough to share (but you won’t want to).
Our Minis are 1 oz— the perfect bite-size treat. We’ll be curious to see… are you a one-biter or a two-biter?
Why does the bag say 4oz?
Our cookies are made in small batches and hand-portioned, which means each one is slightly unique. While our packaging is printed at 4 oz, the baked weight of each cookie typically ranges between 3.2–3.5 oz. This is noted prior to checkout so there are no surprises when your order arrives.
Due to a packaging misprint, a large batch of bags reflects the incorrect weight. As a growing small business, we purchase packaging in large quantities to keep costs manageable and minimize waste. Rather than discard thousands of perfectly usable bags, we have chosen to make you aware of this misprint prior to your purchase. We are using our current inventory while continuing to focus on what matters most: premium ingredients, generous sizing, and incredible flavor.
Do we offer subscription boxes?
Let cookie joy be a regular thing! We’re working on a subscription option so you can get your favorite flavors delivered on repeat. Stay tuned—or reach out to be the first to know when it launches.
More Questions!
Can I customize an order?
You bet! We’ll do our best to make your cookie dreams come true. Just reach out through our contact page or email us directly, contact@justchippys.com
Can I order cookies as a gift?
Absolutely! Cookies make everything better. Just enter the recipient’s address at checkout and let us know it’s a gift — we’ll handle the rest.
Can I include a personalized note?
Yes! Add your message at checkout, and we’ll tuck it in with your cookies so your lucky recipient knows who to thank!
Do we offer corporate gifting or event orders?
We sure do! Whether you’re thanking clients, surprising your team, or sweetening up an event, we make group gifting easy. Just reach out, and we’ll send you our simple order form — one form, lots of happy cookie recipients.
Are our cookies made in a facility that handles nuts or dairy?
Yes. Our products are made in a kitchen that handles all major allergens, including dairy, eggs, wheat, soy, peanuts, and tree nuts. We are not an allergen-free facility.
Do we offer gluten-free or vegan options?
We’re exploring alternative recipes! While we don’t currently offer gluten-free or vegan cookies, we’re always testing new ideas.
Do we accept returns or exchanges?
We don’t accept returns or exchanges since our cookies are perishable, but your happiness matters to us! If something isn’t right with your order, please contact us so we can make it right. Contact@justchippys.com